FAQ

We currently have a pop-up location south of Boston at 344 Gannett Road in Scituate, Massachusetts. Stay tuned for updates on additional pop-ups across the country.

At this time, we do not offer any monogramming.

If the sold out product you are interested in will be restocked, you can simply click the “Notify Me” button on the product page and enter your email address. If the “Notify Me” option isn’t available, then the product will not be restocked.

Occasionally we have bags available for pre-order. To process a pre-order, you will place your order through our website. You will be charged for the handbag at the time the order is placed. Once the order has shipped, you will receive shipping notification via email. For status updates on your order, please email us at info@mosarose.com.

We stand behind the quality of our products and have carefully chosen leather, hardware and lining that will provide longevity for your bag. Our bags are handmade by skilled artisans and are made to last. However, if your bag is in need of repair outside of normal wear and tear, we offer one-year warranty on all manufacturing components of our bags. We are happy to handle complimentary repairs for issues resulting in manufacturing defects within this one-year period. This warranty does not cover normal wear and tear. If you are experiencing unforeseen quality issues, email us at info@mosarose.com with your order number or purchase receipt. Please include photos of the issue as well as the front, back, sides, bottom, and interior of your bag. Repairs may take up to 3-4 weeks, excluding shipping time.

If general wear and tear has affected the product’s appearance, please visit our product care page for instructions or visit a leather care professional for refurbishment.

Damaged claims on shipped items must be made within 5 days of a package’s arrival. Please inspect your purchase immediately upon receipt because no claims can be made after 5 days. In order to process a damage claim, we will need you to retain the original packaging and to send us photos of the damaged item(s) and the original packaging. Please email us at info@mosarose.com to process the damage claim. Once your damage claim is approved, we will send you a return shipping label and a return authorization form.

We accept all major credit cards.

Unfortunately, we are unable to edit orders once they are placed. Please contact us at info@mosarose.com or proceed with return processing for your order.

Yes, you should receive a confirmation email and order number as soon as you place an order. If you do not receive an order confirmation, please contact us at info@mosarose.com with any questions.

Yes, we can provide a gift receipt with no pricing information.

You can log into your account to view the status of all orders placed. If you don’t have an account, you can easily create one.

Unfortunately, we are only able to process one payment method per order.

There are many reasons why a card can be declined, including incorrect billing information. Try reaching out to your bank or card company, as they can often provide more information.

Please refer to our Shipping and Returns page for information on shipping your MOSA ROSE bag.

Please refer to our Shipping and Returns page for information on shipping your MOSA ROSE bag.

Please refer to our Shipping and Returns page for information on exchanges.

Please refer to our Product Care page for information on caring for your MOSA ROSE bag.

We will collect sales tax on all orders as required by respective states.

Protecting your information is our highest priority. The website checkout process employs industry standard technology which encrypts your credit card and other online ordering information. If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to email us at info@mosarose.com to complete your order.

Prices are subject to change without notice.